Privacy Policy Explained

REQUESTING AN ESTIMATE DIRECTLY OR THROUGH A LEAD GENERATOR

When you request an estimate for a shipment, move, relocation or associated service from us we have to collect and keep data about you.

This includes data such as your name, telephone, email, what you are shipping together with where you are shipping or moving items from and to.

At any time you can update your privacy settings or ask us to ‘forget you’

If you request we ‘Forget You’ we will anonymise your estimate which removes identifying particulars or details but maintains certain non personal data for statistical and analytical purposes.

We work with a number of lead generators and affiliate partners who provide leads via email and electronically through integrations. Each lead partner has confirmed you have given permission to be contacted by email, telephone, sms or direct mail.


BOOKING A SHIPMENT, MOVE OR RELOCATION

When you book a shipment, move or relocation with us or one of our partners we have to collect and keep data about you.

This includes data such as your name, telephone, email, passport details, what you are shipping together with where you are shipping or moving items from and to.

We have to share some of your information with other organizations.Including service providers, customs control, port and airport security plus trusted partners such as packing crews and drivers who may provide part or all of the services to you.

You can change privacy settings at any time and if you don't think the data we have is correct tell us so we can put it right.

You can access the data we hold about you online through our customer portal or by making a written request.

We promise to keep your data secure.

We also promise to collect, process, store and share your data safely and securely and to make sure the businesses we work with do the same plus we will never share your data for marketing without your consent.

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